Free shipping is offered for all online purchases of $50 or more.
In most cases, orders placed before 11AM CST will go out the same day. Orders placed after 11AM will go out the following day, unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
All packages are shipped via USPS.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed.
USPS Priority Mail is usually delivered within 2-4 days of being shipped.
FedEx Express is usually delivered within 2-4 days of being shipped.
Please note that USPS shipping times are not guaranteed.
We currently do not ship to the following states due to current state regulations:
We will ship to all other states not listed above.
All additional shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Arkansas or Utah. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team (store[at]hometownhero.com), and they will assist you in resolving the problem.
If you have any questions, please contact our Customer Support Team at email@example.com.